Returns & Refunds

RETURNS & REFUNDS

Our Returns policy lasts 30 days. If it is over 30 days since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags and labels attached. You must have the original receipt, proof of purchase. PERSONALISED ITEMS ARE NON-REFUNDABLE

You can return your items to us, within 14 days of delivery, in their original condition for a full refund or credit note, excluding p&p costs. You are also responsible for all Return postage costs. Please obtain proof of postage. Any parcels returned outside of the 14 day period will unfortunately not be eligible for a refund. 

Once your return has been received and checked we will notify you and the approved credit will automatically via the original payment method.

We are unable to offer a free returns service, however, if an item is faulty or incorrect then we will reimburse your postage costs up to an agreed amount. 

On all items that have been secured with a deposit, this amount is non-refundable as the item will become unavailable to others.

This policy applies to all online purchases only. In-store purchases do not automatically qualify for a refund, unless faulty.

Please contact us for Return address information

 

Please note that we are unable to offer refund or exchange on any Clearance/Sale or reduced items and also on any Personalised Items as they are excluded from our returns policy due to hygiene reasons.

*Please note, refunds will not be given on items deemed unfit for resale, reasons may include:

• strong odours

• damage on items incurred after delivery

• damaged box/packaging

WE WANT YOU TO BE HAPPY - Contact us to let us know straight away if you have received an incorrect or faulty item. We will need your name, order number, the name or product code of the item you were supposed to receive or details of the faulty item. We will work with you to sort any problems immediately. 

Contact Butterflies:

Telephone: 07359 894367